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GANT Germany and Austria career site
E-COMMERCE · Holzwickede

Customer Service Agent (*all genders)

Do you dare to fail and never stop learning?

In all unserem Tun sind wir bei GANT leidenschaftlich und wissbegierig. Wir unterscheiden uns durch unsere Performance und unseren Mindset. Unsere Marke lebt durch unsere Geschichte und wächst durch unser Credo „Never stop learning“.

Unsere Zukunft startet mit Dir.

 

ÜBER DAS TEAM

Als Teil des E-Commerce-Teams bist Du die Stimme unserer Kunden und sorgst zusammen mit deinem Team für exzellenten Service und zufriedene Kunden.

 

DAS BIETEN WIR DIR

  • Monetäre Boni
  • GANT Benefits, z.B. Warengutschein
  • Health Club
  • Unternehmensplattform Voiio
  • Modernes und attraktives Arbeitsumfeld
  • Home-Office Möglichkeit
  • Familiäre und spannende Unternehmenskultur
  • Starke Brand

 

DEIN PROFIL

  • Du hast bereits erste Berufserfahrung im Customer Service
  • Du bist kommunikationsstark und beherrschst Techniken der Gesprächsführung
  • Du hast einen sehr hohen Serviceanspruch und denkst kunden- und lösungsorientiert
  • Du behältst auch unter Zeitdruck Ruhe und Gelassenheit
  • Du hast eine E-Commerce Affinität, kennst dich mit Customer Service Tools aus und beherrscht die klassischen Office Anwendungen
  • Du sprichst fließend deutsch, sowie französisch oder niederländisch
  • Du kannst dich für die Marke GANT begeistern und dich mit unseren Werten identifizieren

 

DEIN AUFGABENFELD

  • Du stehst unseren Kunden bei allen Fragen, Problemen und Herausforderungen telefonisch und über digitale Kanäle zur Seite
  • Du sorgst täglich für maximale Kundenzufriedenheit und schaffst ein nachweislich exzellentes Kundenerlebnis (NPS, CSAT)
  • Du nutzt die Customer Service Tools (Salesforce Service Cloud, Marketing Cloud und andere) für das Pre- & After-Sales Management
  • Du wirkst proaktiv an der Weiterentwicklung unserer Shop-Plattform, Produkte und Dienstleistungen mit Hilfe des Feedbacks unserer Kunden mit

 

Du willst das Customer Service Team verstärken?

Dann bewirb Dich unter: career.gant.com

Department
E-COMMERCE
Locations
Holzwickede

Ready to Never Stop Learning?

More jobs

Holzwickede

About GANT Germany and Austria

GANT is the future of American Sportswear. A premium lifestyle brand that knows we are stronger together as a community, that we thrive when we embrace each other's differences. We believe creativity is the key to growing and evolving, it has led us down new paths and inspired new inventions. Curiosity beats through everything we do, from exploring the world around us to finding sustainably-minded solutions and understanding that questions are more important than answers. But without courage, none of this would be possible, and its with courage that we both dare to fail and strive to create new traditions.

GANT has been a pioneer of preppy style since 1949. Founded by the Gantmacher family in the college town of New Haven, Connecticut, GANT revolutionized the way the world dresses by creating American Sportswear icons. Today we continue to challenge convention and make clothes for the courageous, the curious and the creative – a community of people who believe you should never stop learning. GANT DACH is present in Germany, Switzerland and Austria with 52 Stores and more than 533 employees.

E-COMMERCE · Holzwickede

Customer Service Agent (*all genders)

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