Do you believe we should never stop learning? GANT, the future of American Sportswear, strives to be an Employer of Choice in 70+ global markets. If you want to challenge convention and make clothes for the courageous, curious and creative, then join us on this journey

GANT is at the moment on an exciting journey of change, striving to be the future of American sportswear. We need a Head of IT Support working in the frontline to ensure steady operations, to be in control over incidents and rectifying them. The most important skill for this role is people management and with this, the ability to communicate to all levels in the organisation.

Working in Fashion Retail, the person who takes on this role needs to adapt to a fast-paced ever changing environment and be passionate about customer service and constant improvement.

About the team

This role manages the IT support team at GANT. The team consists of 3 people working to support users, stores and markets around the world. At hand are also a number of local IT Organisations to support the local market. A wide network of suppliers and their support organisations are also under this role's responsibility.

The position sits under the Global Head of IT-Support who reports to EVP Global-IT. This ensures quick decisions and the possibility to create real change.

Possible background is from IT-Support as a Team Leader where hands on IT skills are used in conjunction with managerial ones to run the team.

Responsibilities

Help build the new Global-IT organization.

• Help implement and standardize systems throughout Gant ensuring our end-users can work efficiently.

• Managing the support team in Holzwickede Germany and coordinating local support across our subsidiaries in Europe and Asia.

• Making sure that users, stores and markets receive adequate support and information in their day-to-day operations.

• Managing key suppliers and their support organizations.

• Follow-up and report on agreed KPI’s to the Global Support Manager and other stakeholders within GANT.

• Continuously develop the IT Support function within GANT.

• Being an Ambassador for IT & IT Support across the GANT Group.

• Ensuring a proper handover from IT Projects & application changes to Operations.

• Ensure that committed and decided developments are implemented.

• Responsible for the ITSM tool at GANT.

Your skills

• Extraordinary service mindset with proven track record of driving and communicating support in a fast, yet structured way.

• Strong leadership skills with a great ability to build excellent working relationships both internal and external.

• A practical and pragmatic approach to solving user problems.

• Experience from working in a global environment, English is GANTs company language.

• Google Workplace experience is a merit.

• Experience from Cloud computing, migration and maintenance of platforms.

• Strong knowledge of the ITIL framework and best practices of IT Support.

• Minimum 3 years of leading IT helpdesk support, preferably within the retail industry.

• Solid knowledge of IT systems and applications, preferably POS systems and Payment solutions.

• Preferred experience from System management or System ownership.

• Technical background that can apply technical skills and managerial skills in the same role.

You want to join our team?
Than apply under: career.gant.com